GP-PartsDirect is the parts distribution and parts retail division of General Parts, we have been serving the foodservice equipment repair industry for over 80 years. Critical to our service offering are our Parts Specialists who we like to think of as an extra pair of hands for our customers! We are proud of our Parts Specialist team and wanted to shine a light of what their role involves.
The role of a Parts Specialists is to ensure delivery of excellent customer service through fast communication and the accurate processing of part orders both for our customers and service colleagues. They wear many hats during their workday!
Their primary responsibility is taking parts orders from our customers and making sure the orders are accurately processed and shipped to the customers’ expectations. On top of this they also help to maintain inventory, research the right parts from hundreds of manuals, communicate with the factories to find parts, provide quotes, assist with invoicing, and are ready to answer the next phone call or email that comes in.
They are also part of our sales team and are comfortable making outbound calls, working with partners, generating interest, qualifying prospects, and closing sales. Building these relationships with customers and manufacturers is extremely important to ensure we can go that extra mile when timelines are tight, and the pressure is on to get a critical piece of equipment fixed as fast as possible. Moreover, they are also an important knowledge source for our customers and must keep a finger on the pulse of what is going on in the industry which includes internal training as well as manufacturer training. Phew!
Did you know that our Parts Specialist have an average tenure of twelve years in the industry finding parts for customers? Three of our Parts Specialists have been here twenty years! That is A LOT of parts knowledge and experience in helping customers to find the right part! Taking pride in our customer service is what it is all about here at GP-PartsDirect.
So, if you are looking for a parts supplier that is a partner and that extra pair of hands then give us a call at (888) 498-1238
